FAQ
FAQ
What are the accepted forms of payment?
Cash and credit card are the accepted methods of payment. Payment is due at the time of service. There are no exceptions. For safety reasons, the Stylist does not carry change for cash so if you are paying with cash please plan accordingly.
Do you need to use my water and electricity?
The Fluff My Life Stylists work in a unit that is a climate controlled, self contained salon equipped with the latest and greatest equipment and appliances. The units have their own power system and fresh water system.
Do you offer same day grooming appointments?
Services are provided by appointment only. All appointments are scheduled prior to the date of service. Due to the nature of mobile grooming, tight service areas, organized routing and schedules are necessities for efficiency which allow Fluff My Life Stylists to accommodate more of the community. Recurring appointments are highly encouraged in 2 and 4 week increments. Clients who book recurring appointments receive priority booking.
Can I be present in the unit during the grooming appointment?
Client involvement during the groom is not permitted. Due to insurance parameters, the only individuals covered by the policy are the Stylist and the pet(s) inside the unit. Any additional individuals would be a liability. If your pet needs your presence or assistance during the grooming process, Fluff My Life may not be your ideal service option. Often times pets can become overly distracted when they sense their parents which can lead to potential accidents.
Do I need to be home during the grooming appointment?
A latchkey service is available for established clients. New clients interested in a latchkey service will need to be present for the first couple of appointment to establish a rapport in order make sure the mobile latchkey service works for both the stylist and the client. Latchkey services are provided at no additional cost.
Why is there a 30 minute arrival window before and after my appointment time?
There is never a dull moment in the life of a mobile Stylist between uncooperative or special needs pets that need more time during their appointments, mechanical failure and our favorite obstacle TRAFFIC! The Stylist may be running a bit early or the Stylist may have run into a challenge at the appointment before yours. A window of arrival around your appointment time is how we combat those surprises. The Stylist will be communicating with you during this time. Fluff My Life asks that you be available 30 minutes prior to your scheduled appointment time.
What if I need to cancel or miss my appointment?
Life happens! Please give 48 hours notice for cancellations. In the event that the Stylist arrives at the appointment location and you are not reachable or present for the appointment a “no show” fee of 50% of the amount of the grooming services will need to be paid prior to being eligible for further services. After the “no show” fee is paid, a grooming appointment will be scheduled at the Stylist’s earliest convenience based on availability and routing. If cancellations and “no shows” become frequent, future services will cease. Mobile grooming appointments are limited in availability which is what allows mobile Stylists to provide individualized attention therefore cancellations and no shows are taken seriously.
Why don’t you answer your door while you are grooming?
The doors stay locked for safety reasons and any knocking on the doors or windows during a grooming appointment directly increases the likelihood of injury to the pet and/or the Stylist. Stylists use very sharp equipment around very sensitive areas. Any chance of startling the pet or the Stylist can cause injury. Grooming without distractions and frequent interruptions promotes a calm and safe environment where we can focus all of our attention on the pet(s) in our care.
What would you like to know about my pet(s)?